Privacy Policy

1. Introduction

Spark 360 Marketing, referred to in this policy as “Spark 360,” “we,” “us,” or “our”, respects your privacy and is committed to protecting personal information that may be collected through our website and digital channels.

This Privacy Policy applies to visitors of spark360.id, potential clients, business partners, newsletter subscribers, job applicants, and anyone who communicates with us through website forms, email, social media, or other digital contact points.

By using this website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you interact with our website and services, we may collect several types of information.

Information you provide directly

• Name, company name, job title, and business information.
• Email address, phone number, WhatsApp number, or other contact details.
• Messages, consultation requests, project briefs, or form submissions.
• Career-related information if you apply for a role through our website.

Information collected automatically

• IP address, device type, browser type, operating system, and approximate location.
• Pages visited, time spent on page, referral source, and interaction behavior.
• Cookies, pixels, analytics identifiers, and similar tracking technologies.

3. How We Use Your Information

We use collected information only for relevant business, communication, operational, and service improvement purposes.

• To respond to inquiries, consultation requests, proposals, or business communication.
• To understand visitor behavior and improve website experience, content, and performance.
• To provide marketing strategy, advertising, SEO, website, branding, analytics, or related services.
• To send updates, newsletters, or marketing communication where appropriate.
• To measure campaign performance, lead quality, website traffic, and conversion activity.
• To maintain website security, prevent spam, detect misuse, and protect our systems.
• To comply with applicable legal, regulatory, or administrative obligations.

4. Legal Basis and Consent

We process personal information based on one or more appropriate grounds, including your consent, contractual necessity, legitimate business interest, legal obligation, or another basis permitted by applicable privacy and data protection regulations.

When you voluntarily submit information through a contact form, consultation form, newsletter form, or other communication channel, you consent to our use of that information for the purpose related to your submission.

You may withdraw consent for certain communications by contacting us or using the unsubscribe option where available.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve user experience, measure website performance, analyze traffic, and support marketing activities.

• Essential cookies: help the website function properly.
• Analytics cookies: help us understand website performance and visitor behavior.
• Marketing cookies: may be used to measure ad performance, retarget visitors, or improve campaign relevance.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Third-Party Tools and Service Providers

We may use trusted third-party tools to operate, analyze, improve, and market our website or services. These tools may process limited data on our behalf according to their own privacy practices and applicable agreements.

• Website hosting, security, caching, and performance tools.
• Analytics platforms such as website traffic and conversion measurement tools.
• Advertising platforms, remarketing pixels, and campaign tracking systems.
• Email, CRM, automation, form, or communication platforms.
• Payment, proposal, project management, or client communication tools where relevant.

We encourage users to review the privacy policies of third-party platforms they interact with through our website or campaigns.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share data only when necessary for legitimate business operations, service delivery, legal compliance, or user-requested communication.

• With internal team members who need access to respond to inquiries or deliver services.
• With service providers who help us manage website, analytics, advertising, automation, or communication systems.
• With professional advisors where required, such as legal, accounting, or compliance support.
• With authorities or regulators when required by applicable law or legal process.
• With your consent or instruction, including when you request us to connect with another party.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected, provide our services, maintain business records, resolve disputes, improve operations, or comply with applicable obligations.

Inquiry records, proposal communication, analytics logs, and marketing consent records may be retained for different periods depending on operational, legal, and business needs.

When data is no longer needed, we will take reasonable steps to delete, anonymize, or securely restrict access to it.

9. Data Security

We apply reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

• Limited access to relevant personnel or authorized service providers.
• Use of website security, hosting, monitoring, and maintenance practices.
• Reasonable data handling procedures for business inquiries and client communication.
• Ongoing review of digital tools, forms, and tracking systems where appropriate.

No method of online transmission or electronic storage is completely secure. Therefore, while we work to protect your data, we cannot guarantee absolute security.

10. International Data Transfer

Some third-party platforms or service providers used by Spark 360 may operate outside Indonesia. As a result, certain information may be processed, stored, or transferred in other jurisdictions.

Where applicable, we take reasonable steps to ensure that such processing follows relevant privacy standards, contractual safeguards, and applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have the right to request access, correction, update, deletion, withdrawal of consent, restriction of processing, or information about how your personal data is used.

• Request access to personal information we may hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of certain data where applicable.
• Withdraw consent for marketing communication where consent is the basis of processing.
• Object to certain data processing activities where permitted by law.

To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before responding to a request.

12. Children’s Privacy

Our website and services are intended for business, professional, and general adult audiences. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe that a child has submitted personal information to us, please contact us so we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, technology, or business operations.

The updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, how your data is processed, or if you wish to exercise your privacy rights, you may contact Spark 360 Marketing through the details below.